Office Management
Office Administration & Operations
Focus: Understanding the Office Environment
The Modern Office: Role and functions of an office, organizational hierarchy, and the responsibilities of an Office Manager.
Office Layout & Environment: Open vs. Private offices, lighting, ventilation, and ergonomics.
Record Management: Filing systems (Physical & Digital), indexing, and data classification.
Office Equipment: Handling and maintaining printers, scanners, PBX systems, and cloud storage.
Business Communication & Soft Skills
Focus: Professional Interpersonal Skills
Verbal Communication: Telephone etiquette, active listening, and public speaking.
Written Communication: Drafting professional emails, business letters, memos, and agendas.
Meeting Management: Scheduling via digital calendars, preparing minutes of the meeting (MOM), and follow-ups.
Client Relations: Reception desk management and handling difficult visitors or complaints.
IT for Office Managers (MS Office Suite)
Focus: Technical Efficiency
MS Word: Creating professional reports, mail merge for mass circulars, and document protection.
MS Excel: Managing office budgets, expense tracking, and basic data analysis using Pivot Tables.
MS PowerPoint: Creating administrative presentations and training decks.
Google Workspace: Real-time collaboration using Drive, Docs, Sheets, and Forms for office surveys.
HR & Payroll Management
Focus: Managing the Workforce
Human Resource Basics: Recruitment support, onboarding processes, and maintaining employee files.
Attendance & Leave Management: Tracking shifts and leave policies.
Payroll Basics: Understanding salary components (Basic, HRA, DA), Provident Fund (PF), and ESI basics.
Workplace Ethics: Professionalism, confidentiality, and time management (Pomodoro/Time Blocking).
Financial Accounting & Office Budgeting
Focus: Resource Management
Basic Bookkeeping: Petty cash management and voucher preparation.
Banking Operations: Handling cheques, NEFT/RTGS, and bank reconciliation.
Inventory Control: Maintaining office stationery, stock registers, and vendor management.
Introduction to Tally Prime: Basic entry for office expenses and GST invoice handling.
Business Law, Safety & Final Project
Focus: Compliance and Execution
Business Law: Understanding basic labor laws, contracts, and shop act licenses.
Office Safety: Fire safety protocols, first aid, and disaster management.
Stress Management: Handling workplace pressure and multitasking.
Capstone Project: Students must create a “Standard Operating Procedure” (SOP) manual for a hypothetical office, including a 1-month budget and communication plan.